Refund policy

Last Updated: June 2026

Customer satisfaction is important to us.

Order Cancellation

• Orders can be cancelled before they are dispatched.
• Once an order has been shipped, cancellation requests cannot be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Share your Order ID along with clear photos of the product and packaging.

After verification, we will offer a replacement or refund.

Refund Process

• Approved refunds will be processed to the original payment method.
• Refunds generally take 5-7 business days to reflect in your account.
• Payment gateway processing charges (if applicable) may be deducted from the refund amount.

Non-Refundable Situations

Refunds will not be provided for:

• Incorrect address provided by customer
• Refusal to accept delivery
• Minor packaging variations
• Delays caused by courier partners beyond our control

Contact

For refund or cancellation requests:

Email: drshakti@gmail.com